Hyundai Motor Group supports untact services in various fields.
The prolonged COVID-19 crisis has brought the concept of “untact,” refraining from person-to-person contact, into the limelight across the industry. From the digital launch of new cars to remote repair support services, we introduce Hyundai Motor Group's untact activities that contribute to a more safe and convenient daily life.
Hyundai Motor Group’s CarPay
Users can make payment without a physical credit card at affiliated parking lots or gas stations controlling the navigation screen.
HMG introduced the in-car payment service “CarPay” with GENESIS GV80. To use CarPay, you need to sign up for a connected car service because wireless communication is necessary for the transmission of payment information. After signing up, you can register a credit card and a membership card on the application.
After registration, CarPay can be used at gas stations and parking lots. A notification will appear asking whether you want to use CarPay, if you set an affiliated store within the navigation as the destination and arrive there. The CarPay system remains inactive unless it is near an affiliated store to prevent misuse. The process for each transaction is fairly complex, with more than 10 steps between the system, card company and store. However, the payment process is designed to be simple from the user interface.
Developed by HMG as an independent platform, CarPay is highly scalable. HMG plans to expand the scope of CarPay to other areas such as drive-through service and EV charging, in the near future. Not so long ago, a connected car seemed to be a thing of the distant future, but already they are becoming part of our daily lives.
Kia Motors’s Kia Play AR
Kia Play AR is the first application offering virtual experience developed by a domestic automaker.
The automobile market, with new models being released all the time, is so competitive these days that it is hard to keep up with. It can be difficult to find time to visit the showroom to check out the new models, and especially so when social distancing is stressed. Kia Motors teamed up with Innocean Worldwide and developed Kia Play AR, an application that lets you check out new cars virtually.
Kia Play AR is the first virtual experience application developed by a domestic automaker, and the number of downloads has surpassed 100,000 since its release. With Kia Play AR, you can ”experience” the exterior and interior of the new 4th generation Sorento by summoning it virtually through a tablet PC or a smartphone using augmented reality technology. The App portrays Sorento in its actual size and can be viewed from corner to corner with a 360-degree rotation function. In particular, it is possible to see the details of the car platform, presenting a new perspective to consumers.
With Kia Play AR, you can experience the exterior and interior of the new 4th generation Sorento virtually.
Users can also try changing the colors and wheels to create your own Sorento. In the past, cars were only shown offline, but in the era of untact consumption, AR is becoming a new way to experience cars. Kia Motors’s upcoming new cars will also become available on Kia Play AR in the near future.
Hyundai Engineering&Construction’s The H App
The H App provides access to a wide range of facilities inside the apartment complex without contact with anyone.
Do you want to be able to move freely from the parking lot to your apartment without interruption? Thanks to Hyundai E&C’s The H App, this is now possible. In the parking lot, the app records your parking location and automatically tells you where to go when you return to the parking lot later.
The app automatically opens the main entrance door using its Bluetooth connection, calls the elevator and even enters the floor number where your apartment is. The door is opened by the touch of your hand thanks to the authentication system on the doorlock. The H app is also used to access the facilities within the complex and to address issues raised by residents. Users can check suggestions and the results of tenant meetings that have been held, as well as participate in electronic voting and surveys.
From community service reservation to payment, the app makes them possible without any face-to-face contacts.
Users can also make reservations and even make payments at various facilities including the golf practice range, pilates room, sauna, swimming pool, reading room, and cafe. With The H app on your smartphone, you can enjoy this premium residential space built by Hyundai E&C fully in a non-face-to-face manner.
Hyundai Glovis’s Autobell Smart Auction
Hyundai Glovis has integrated offline used car auction in a cloud service.
Autobell Smart Auction is a digital auction system that integrates offline used car auctions, which Hyundai Glovis independently holds every week at auction houses in Bundang, Sihwa, and Yangsan in a single cloud service. As the information of the used cars sales at these three auction houses is managed in one server, it is shared among users, and real-time online bid has become possible. The new system will improve user convenience and efficiency, as it allows over 1,900 used car dealers registered with Hyundai Glovis to freely participate in all three car auctions regardless of their locations.
The Autobell service is also useful for owners who want to see their cars at the auction because the online bidding increases competition among bidders, often resulting in higher prices. Hyundai Glovis has established a customized “four-lane” real-time bidding system in preparation for an increased number of vehicles being sold through the cloud-based digital auction service. The system classifies submitted used cars into four lanes by model and year, allowing the dealer to quickly participate in the bidding by selecting a lane.
Hyundai Wia’s Remote repair support service
Remote Repair Support Service identifies and resolves equipment issues regardless of physical distance.
As the world’s airports remain largely closed, Hyundai Wia is actively utilizing remote repair support services for its machine tool customers around the world. The “Video Collaboration System (VCS)” makes it possible to remotely identify and solve equipment problems.
VCS is a system built to be accessed using mobile devices and equipped with endoscopic cameras that make detailed diagnosis possible. Since the introduction of VCS, local service personnel and relevant teams at HQ can jointly provide remote technology support.
The remote repair service has many benefits including minimizing the need to travel and associated costs.
In addition, staff at the R&D center and production and quality management division can also help analyze problems and find solutions. Before the remote repair support service was established, a local representative from an overseas office or a service representative from the headquarters in Korea had to physically visit the customers, an effort costing time and money. The Hyundai Wia Machine Tool Business Division is planning to further upgrade its remote service system by developing its own technology. The plan is to build a technology portal service that supports services by linking VCS video collaboration, technical content, and diagnostic flow chart.
